Privacy Policy

1. Introduction

Revouch ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI video generation software (the "Service").

By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1. Information You Provide Directly

• Account Data: When you register, we collect your name, email address, and business name.
• Payment Data: We use a third-party payment processor (Stripe) to handle payments. We do not store your credit card numbers or banking information on our servers. We only retain the transaction ID and subscription status.
• User Content: Any photos, videos, scripts, or text inputs you upload to the Service for the purpose of generating video ads.
• Support Data: Information you provide when contacting customer support.

2.2. Information Collected via Third-Party Integrations

If you connect Revouch to third-party platforms (e.g., Yotpo, Judge.me, Shopify), we collect specific data to perform the Service:

• Review Data: The text of the review, the star rating, the date, and the "Public Name" of the reviewer associated with your store.
• Product Data: Product images and names associated with the reviews.
• Integration Credentials: API keys or OAuth tokens used to authenticate with these platforms.

Note: You act as the "Data Controller" for this customer data. Revouch acts as the "Data Processor." You warrant that you have the right to share this third-party data with us.

2.3. Automatically Collected Data

• Usage Data: We collect information about how you interact with our dashboard (e.g., features used, time spent, click logs).
• Device Data: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies to maintain your login session and analyze traffic.

3. How We Use Your Information

We use the collected data for the following purposes:

• To Provide the Service: Generating scripts, voiceovers, and rendering video files based on your inputs.
• To Improve Our AI: Analyzing usage patterns to optimize our prompt engineering and rendering pipelines.
• To Process Transactions: Managing your subscription, credits, and billing via Stripe.
• To Communicate: Sending transactional emails (e.g., "Video Ready" notifications, password resets) and marketing updates (which you can opt-out of).
• Security & Compliance: Detecting fraud, preventing abuse (e.g., infinite loop rendering), and complying with legal obligations.

4. Disclosure of Your Information

We do not sell your personal data. We disclose information only in the following specific scenarios:

4.1. Third-Party Service Providers (Sub-Processors)

To provide the Service, we utilize trusted third-party sub-processors to process data on our behalf. These providers are strictly prohibited from using your data for any purpose other than providing the requested services to Revouch. We share data with the following categories of providers:

• Generative AI & LLM Providers: Used for script analysis and text generation.
• Voice Synthesis Engines: Used for generating audio voiceovers.
• Video Synthesis Engines: Used for generating video assets and animations.
• Cloud Hosting & Infrastructure: Used for data storage, video rendering, and hosting.
• Payment Processors: Used for secure billing management.

4.2. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3. Business Transfers

If Revouch is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset.

5. Your Data Rights

Depending on your location (including residents of the EEA, California, and Texas), you have certain rights regarding your data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate data.
• Right to Deletion: Request that we delete your account and associated data ("Right to be Forgotten").
• Right to Opt-Out: You may unsubscribe from marketing emails at any time.

To exercise these rights, email us at support@revouch.io.

6. Data Retention

• User Content: We retain your generated videos and uploaded assets as long as your account is active, to allow you to download or edit them.
• Deleted Accounts: If you delete your account, we will delete your personal data within 30 days, except for data we are required to retain for legal or accounting purposes (e.g., transaction history).

7. Security of Your Data

We use industry-standard security measures to protect your data, including:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest.
• Access Control: Strict internal access controls limit who can view user data.
• Vendor Vet: We only use compliant, top-tier vendors (Stripe, OpenAI, AWS).

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Revouch is based in the United States. If you access the Service from outside the US (e.g., the European Union), your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

9. Children's Privacy

Our Service is intended for business use. We do not knowingly collect data from children under the age of 13 (or 16 in certain jurisdictions). If we discover we have collected such data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service constitutes acceptance of the changes.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@revouch.io